About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: newsite.friendshipathome.org.uk

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

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How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

GDPR: Protecting your Personal Data

GDPR: Protecting your Personal DataThe General Data Protection Regulation (GDPR) comes into effect as of May 25th 2018 replacing the existing Data Protection Act, and intends to give you more control over how your personal data is used. Due to this we want to clarify how we gather, use, review, protect and store your data.Overview of this policyYou have the right to:Access your personal information which we storeCorrect any of the personal information we holdRestrict your personal information we have and useIf you would like to access the personal information Friendship at Home holds, either physically or digitally please apply in writing to The Data Protection Lead at 6-7 Aspen Court, Cleethorpes, DN35 0SJ. FAH will respond within one month, providing that the request includes appropriate contact details, proof of identity from the individual and we can validate the request.If you are unhappy at any time about the way we process your personal information, please contact the Data Protection Lead at FAH at the address above, who will investigate your concerns.Data we gather:FAH will collect information that can be personal data, sensitive personal data or non-personal data.We collect information about individuals that we provide support to including volunteers, members, or subscribers to our information or support services.As a Charitable Organisation FAH provides services to over 60’s in the local community but FAH will hold information about people in other organisations who are our points of contact or representatives engaging with our services.How we gather personal information:Information provided to ourselves directly form youFrom a third party i.e. a referral made on your behalf, partnership programmes or other data sharing approaches. This information will only be shared with us if you have previously given consent for your information to be shared.We will only ever collect information that we need or that helps us to provide the best possible services and to fulfil our charitable aims and objectives.How we use your data:We collect information in order to provide our services, to provide information, to administer and provide grants, to accept donations or to fundraise, for administrative, research, profiling and analysis purposes.We do our utmost to keep personal information secure. This includes both on our digital databases, systems and websites, and in our paper record archives.We retain your information only as long as it is necessary to provide an appropriate service. We hold and process your data always in line with current data protection laws.Sharing personal information: We will never share your data with another company, charity or organisation for their marketing or commercial purposes.We will only share data when we are required by law to do so, or under strict data sharing protocols or with partners. For example, a funding partner. In all cases where sharing data is necessary our partners are required by their contract with us to treat your data as carefully as we do, to only use it as instructed and to allow us to check that they do thisOur websites use cookies or similar technology so that we can provide a personalised website experience to you.We may use photographs and/or video recordings of you both internally and externally to promote Friendship at Home. These images could be used in print and digital media formats including promotional purposes, Friendship at Home website and social media.Storing personal information:We hold your personal information for as long as required to provide you with the information or services you have requestedData provided to FAH may be held in paper form (non-electronic) or as digital information in our databases. Digital information our databases are either in-house on our own servers, computers and devices wholly under FAH control, or on secure databases provide to FAH, all of which are hosted within the UK or the EUAccess to all digital systems are limited and restricted to appropriate and relevant staff and volunteers at FAH (based on role and need) and are managed under strict processes.Currently our websites and email systems are managed by One and One Hosting services which store data in a UK data centre and in all cases, they adhere to necessary data protection legislation.All paper records are stored on premises at our offices. These offices are securely locked when no members of staff are present and access is restricted and monitored during the working day.Keeping personal information:We are required by legislation or other regulatory requirements to retain your data once our involvement with you has ended. This period may vary depending upon your relationship with FAH but typically is for six years.